POSTE RESTANTE : MAILBOX SUPPORT : ANONYMOUS ACCOMMODATION ADDRESSES : UK PO BOX : TELEPHONE ANSWERING : SERVICES : FAQ

The Post House is the simplest and most secure poste restante service on the market, and answers to many of the frequently asked questions are listed below.

If the answer to your query doesn't yet appear, please email the TPH support team for their help and assistance; Broderick, Ged or Jane would be delighted to hear from you!

For help and support: 44 (0) 845 108 3050

private UK mailboxes

global mail forwarding

UK call management

ordering & payments

your questions answered

Will The Post House accept and forward parcels?
TPH are essentially a lettermail service, with limited storage capacity, and reserve the right to forward packages over 250gm immediately, without instruction from the mailbox holder.

How long will The Post House hold my mail?
If you have elected to have your mail forwarded on demand and have not requested a despatch, TPH will store your mail for the balance of the period of your account, plus 90 days.

What happens when my account expires?
TPH will inform you by email that your account period is due to expire, with an option to extend.  In the event that you don't respond, or elect not to renew your account by the expiry date, arriving deliveries will be returned 'not known at this address' and any mail held will be destroyed, unopened, after 90 days.

Can you open and fax the content of a letter to me?
No.  For your security and privacy it is an absolute policy of The Post House not to open a client's mail under any circumstance.

Your questions answered about The Post House mailbox, redirection, forwarding & telephone answering services in the UK.